I used to love SamPan, but wow have they plummeted.
I was a long time customer who would have my lunch delivered because I work alone and cannot close up shop for lunch.
Per my usual I was going to order but needed to have the payment split, most on my debit and the tip for the driver in cash. When I asked the person on the phone if they could do this for me she stated ""No, the drivers don't like to deal with that."" I'm sorry? They don't like to DEAL with that? Then I guess you will get NO money. It was beyond ridiculous the excuse she gave me, she would have been better off lying about the reason why they wouldn't do it.
The food as a whole was never amazing but they do have their shining stars such as the Snowball Chicken or their Teriyaki Chicken.
Their pot-stickers are horrendous, they are doughy balls of goo that are not cooked all the way through, and have very little filling. Definitely not what I or anyone else for that matter is used to in a traditionally thin-skinned pot-sticker. The cream cheese won-tons are great, when you get a lucky roll of the dice and get a cook who doesn't allow them to sit and get completely cold and soggy. The lettuce wraps, which are supposed to be healthy are greasy and soaked in the sauce, the one time I ordered them the lettuce they sent wasn't able to hold up to the massive amount of liquid and grease in the ""filling"".
I would always stick to my favorites, the items on the menu I KNEW were good and safe to eat. But now, with the attitude of the host and apparently the drivers, they have lost a customer, a customer who would order on average 2 times a week. Not only that, but they have also lost the business of the other people who work here, who also work alone on their shifts and would have SamPan for their lunch/dinner.
Good going SamPan.
Pros: Snowball Chicken
Cons: The pot-stickers, they should be banned.....
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