Unfortunately I was referred to A&E by the local Home Depot as a place that would most likely have the furnace parts needed with Saturday hours. I called first confirming the hours of op. I arrived meeting a very unfriendly clerk whom got me the part while acting as if I was imposing by patronizing the business... Just a bad vibe all around no customer appreciation whatsoever (his name was Ken). I am a new 1st time home owner trying to learn as I go and there is nothing worse than being made to feel as if any question is a stupid question.... I bought the parts anyways (ignitor & flame sensor) for $90+.. When I got home my neighbor stopped by for a beer and I told him about the experience thinking nothing of it.. I told him what I bought/spent and his jaw hit the floor... !! I immediately searched/called a shop in California taking advantage of time zone (hours of ops) and confirmed what my neighbor was telling me.... TRUE! Apparently these parts are each $20-30 parts with EBay being even cheaper (of course). In todays economy it is a real shame that businesses like this still thrive and exist not to mention the place looked like a total dump! So with all being said and done it's my bad in doing biz with any company that treats new customers like #%&#, looks like a dump, and CHARGES DOUBLE based on a new home owner/new customer not knowing any better... Nice work A&E! Since then I have returned to Home Depot and spoke to the reference source he felt really bad and in fact Home Depot gave me a 15% discount on my purchase to make up for the shortcomings in dealing with a direct referral.... I didn't want to accept that discount but I did and the savings almost paid for the parts entirely.. Thanks Home Depot and Thanks again A&E for reminding me you cant just trust any small business for face value in today's state of the economy. Words of advice DO NOT do business with these guys they will treat you bad and charge you double!
Pros: had the part/opened saturday
Cons: not customer friendly/PRICE GOUGING
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