We had a dinner reservation for 4 on a Saturday night at 7 pm. When we showed up @ 7, all the tables were full and it didn't look like anyone would be finishing any time soon. The waiter told us the wait would be 20 minutes. Since there is no place to hang out and wait in this tiny restaurant, we gave them our cell number and asked them to call us when the table was ready. We then headed off to a local bar for a drink. Thirty minutes later we hadn't gotten a call, so my boyfriend called the restaurant. He spoke to the owner Ron, who said some customers had come in with EXTRA guests and they didn't know how to handle it. Since they were regulars, they gave them the extra seats even if it messed up those people with reservations. Since we have been to this restaurant on numerous occasions and loved the food, we decided to give them the benefit of the doubt and wait the extra half-hour again. Thirty minutes later, no phone call, so my boyfriend calls again. They tell us yet again that no tables have opened up and it would be ANOTHER 30 minutes. By this time, it is after 8 pm and we had a reservation for 7 pm. We STILL wait because we wanted our friends to experience the food that we loved. When we still didn't get a call after ANOTHER half-hour, we had to resort to another option. They finally called us @ 9:30 to say "Oh, a table is ready now." WE HAD A 7 PM RESERVATION! When my boyfriend said we had to resort to another restaurant because we were STARVING and that they should give us a free meal in good faith, the owner said "Well, let's meet half way." I'm sorry ... you take our reservation for 7 pm and don't honor it until 2-1/2 hrs later, you basically ruined our night because we kept waiting an "extra half hour" (thank God we didn't have to get to a show or anything) .... you don't call us to give us any updates ... and you want us to meet you halfway? I don't care how good your food is, this is HORRIBLE management and customer service. We will NEVER go back to this restaurant again -- and we had been repeat customers. Our friends will never go there. And we will tell everyone we know about the way we were treated. There are too many restaurants in Montclair with awesome customer service that equals their food. Ron at Saveur Creole should learn a few lessons from restaurants that care.
Cons: Worst Customer Service/Management
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