N-E-V-E-R go here! I have never experienced such poor, rude, disrespectful behavior from any establishment, let alone a spa which is supposed to be a place you can go to for a serene, relaxing time!
I purchased 4 groupons and booked an evening at this spa for me and my family. Unfortunately my mother in law fell ill and I had to attempt to cancel our appointment. I was told that there was nothing that can be done and that if we didn?t show up at the appointment our Groupon would be automatically voided and we?d lose our money (apparently Azure spa has a more sophisticated system than hospitals and the New York Stock Exchange?and yes, I work in technology so needless to say I was not pleased with being lied to).
We were told we could not cancel so we all trudged into the city for our appointment. When I walked in, the lady at the front desk insisted that she felt we wouldn?t show up to our appointment so she sent our masseuse home! When we spoke with the manager we were told things like ?
?you shouldn?t have called and confused the matter? (we shouldn?t have called to ask a question???),
?the masseuse is not here and I can?t do anything about it, so you should leave? (meaning we should accept that our money has been forfeited and we should walk out),
?you are really getting on my nerves? (when we showed that we were upset with the situation,
?I must believe my staff, not you, because I don?t know you? (when I insisted that I didn?t cancel, purely because I was not ALLOWED to cancel).
When asked why she didn?t confirm with me before assuming that we weren?t going to show up she had no logical answer and instead went on a shouting rampage with me about how she?s sick and tired of these Groupon customers coming in here and only tipping the masseuses $5 and complaining about every little thing?.
Uhm, yea, that?s all good and well, but how about you answer my question?
Oh, and then the kicker - when we asked her why she put her masseuse before her client she responded by saying ?my masseuse brings me money, you don?t?.
All in all, I never knew a manager could behave in such an unprofessional, uncouth way. Because she runs a boutique spa she took it upon herself to take advantage of the situation as there was no management team we could escalate this to. She had no problem stealing the pre-paid money that we had spent on our massages and treating us like we are dirty, cheap, lying women.
There are a million spas in the city, and to be frank you can get a superb massage for under $140 (Azures going rate) in the city. I don?t see why anyone would waste their time with an establishment that has no shame or class and will happily cancel an appointment without confirming with you and then refuse to apologize or compensate you in some way.
For the sake of your own time and sanity, pick another spa that actually has good reviews!
Cons: rude staff, rowdy manager, unwilling to cooperate
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