dropped my car off at noon on a monday. Didn't get my car back until Saturday. First they ordered 2 incorrect master cylinders for my car, and i was told ""we tried to make it work."" what?????
Then they replaced the calipers, and the brake hose, and it still didn't fix the problem. Then they ordered a proportioning valve and while they were waiting for that, installed a power booster without telling me. Still didnt' fix the problem.
Turned out it was a leak in an uptake valve or something. So i get my car back today (SATURDAY!) AND MY BRAKES ARE DRAGGING and it SMELLS SO BAD in my car - meaning they either installed bad parts, or never adjusted the new parts correctly.
The ONLY upside to this was they only charged me for the master cylinder and paid for my rental car.
Communication within the company and with the consumer is extremely poor. I would not trust this company with my life again, and i don't think you should either!!!!!!!!!!!
EDIT: 2/28 - I'm editing my review because Brake team tried to make things right by refunding me my entire bill, and also paying for the bill from another autoshop which i had to have my car towed to. I appreciate their efforts in trying to give some positive experience in the midst of all the negative. There are nice people that work there, and i really hope they all learn from this experience so that it doesn't happen to another potential customer.
Initially, i wanted to give Brake Team no stars, but that wasn't an option.
I'm giving 2 stars for customer service...since it really only happened after the incident(s) and it's something that i expected through out the entire process.
Cons: everything - i would give it negative 5 stars if i could.
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