This company is a JOKE! There is nothing good that I can say about them... First of all their customer service methods are ridiculous. If you call their phone number they transfer you to a call center somewhere else in the state that has NO authority to make any decisions. Second, when going into the office...there is never enough customer service clerks. You see plenty of people walking around "behind the scenes" but none of them ever attempt to come up and try to help customers. Third, their billing is COMICAL! They want you to pay a month in advance...that's fine. But, if your bill is 30 days past due (which would be the time that normal companies would send out the bills) they charge you $7.95 to suspend your services...so when you call to pay the bill they charge you another $7.95 to restore it! Fourth, if you decide to write a letter to the editor of any of the newspapers in the state...it will never be addressed because this company is owned by the same company that own
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