Dr. Pavlov and I would like to thank you for writing regarding our animal hospital, Pavlov's Dog and Cat Hospital. Unfortunately, we don't have time to go on to sites like this. But I am very glad that a loyal customer who has been with us for many years, cared enough to call us and tell us to check it out. I am sorry that you had this problem with our clinic. Especially, after being with us for ten years. From time to time problems do arise. We are only human. For your problem not to be addressed is unacceptable. This is not business as usual for Pavlov's. As a matter of fact, we all strive to make the clinic a warm and friendly place that you look forward to coming to. As you stated you were happy for ten years. That is saying something. We continue to work our hardest to have a great place for all the families and their pets. For this very reason in each exam room and in the front lobby of the clinic I have my name and phone number posted so that you can feel free to contact me at any time regarding any incidence of poor service or, to report a problem that has not been addressed to your satisfaction. Our policy is that our doors are always open to hear what you have to say. We have done this since day one, in 1993. We strive to please our clients and their pets. Because of this, yes we have grown tremendously and continue to do so even to this day. We are very humbled and blessed by each and every client. I am so sorry that you feel you were not taken care of properly. I wish you had called the number that is on the big posters throughout the clinic and I would have immediately addressed it. That is why we are at Pavlov's Dog & Cat Hospital. We care. Yes, we do make mistakes and are certainly not perfect.
But it has been our goal since 1993 to provide an excellent medical service for a fair price. You can count on us for that., day by day, year by year. I would love for you to call me now, and give us a second chance. I will also admit, that sometimes behind the scenes there might be a critical emergency in the surgery or treatment area, and it can cause us to seem distracted or short, if only you could understand that. Sometimes it is stressful to the extreme. We might have to foucs our attention on the critical patient. I am sure you would agree if it were your pet you would expect the same devotion to your pet. Each and every employee at Pavlov's is dedicated to what they do. They love their Calling which is to work with animals. It can and is often very, very tough. I would only ask for your understanding and forgiveness.
Beyond that, God bless you in the New Year. We hope you have found a vet that you will feel confident with. We wish you and your pet all the best..
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