I recently bought an older Powell Conservatory model flute, newly refurbished and overhauled from Cincinnati Fluteworks. I opened the case when it arrived and there was a beautiful silk Flute Security Blanket laying on top of it. Not only elegant, but really practical. It will keep the tarnish away from my new flute. I love it. I ordered a couple as Christmas gifts for my students and they were shipped the next day. They were'nt expensive, but look really classy. I even got in on the free shipping. Here I'm going on about the Security Blanket, but I've got to tell you about my flute.
I'm an ""older"" flutist who has a few students, but I play for fun mostly. I've been window shopping for a flute for years - half heartedly. I just didn't know how to go about looking or deciding on a flute. All the choices and options kind of scared me. From my first phone call Cincinnati Fluteworks knew what questions to ask to help me figure out what kinds of things -like tone, how it feels, - that I really wanted. They didn't try to convince me to like something. I really don't know anything about mechanical things on the flutes and they helped. They sent me flutes to try that all fit what I described, and I just fell in love with one of them.
They emailed when the flutes were shipped, they called to check in with me when I got the flutes, and they called back to see if I had any questions. I'm just not used to people being genuinely interested. It was great service. I've called back with questions and they were just as attentive then as before I bought it.
I'm really happy and I enjoyed working with them.
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