The one star goes to the one person who actually had an ounce of customer service hospitality, who was the woman who washed the cars and inspected it with me prior to giving it to me. The manager and reservation staff are pitiful; dismissive, uninterested in service and slow despite there only being one other customer and me in the office. I have rented a lot of cars around the country over the course of 15 years most of which were in NYC which is generally not as great as other cities....this one has to be the worst I've experienced in all of the city.
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