I really wish i had read some of these review before i joined this gym. As a member, i was so happy w the gym. It is true that is is clean and had a lot of great classes.
HOWEVER, i am having the same problems w their sticky-fingered management. I cancelled my membership bc I moved to the east coast. Since then, they have proceeded to charge my bank account, with the amounts increasing every month. The first charge after I had signed the papers and settled my account w/ them was the normal monthly fee, but this past month they charged me $231. I wonder how much they will steal from me next month.
The first charge was taken care of immediately, but when I called them this time the stupid girl at the front desk would always say there wasn't a manager on duty. I called every day for a week and didn't get any response.
Finally, after two week of trying to contact I finally spoke to a manager who said that my ""refund request was being processed"" and that it would take 7-10 business day.
It has been two weeks since that phone call and I haven't gotten one red cent back.
I strongly urge anyone who is having problems w them to contact the Better Business Bureau. If a company get enough complaints they get shut down. I will surely be calling them about this matter and i would strongly advise anyone else to do the same.
As I see it, they are stealing from me, and I take that really personally. I was a good customer and a considerate gym-goer and I take it as a personal affront that they are trying to steal my hard earned money. I am not one to complain about service, but this is a special case. I am incensed at how unprofessional and evil thier business practices are and i am now making it my personal mission to take them down.
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