I have been using Werner's Mastertek for 5 years now. In fact, I was in there today for my 30k mile check. They have provided all of the service for my Toyota Sienna in 5k mile increments, so I have been there 5 times since I bought it. My previous vehicle was an older used car, and I was actually referred to Werner's Mastertek by the person who sold it to me.
I was especially impressed by their comfort when talking to me about what I could afford. In talking to them, we determined it was not worth trying to keep the used car in new condition, but he allowed me to keep going to them for service long after they had supposed the car needed to be replaced. And, a lot of the parts wore out sooner than most people would experience because the car had been used commercially to haul loads before I got it. So, I was really happy to do business with them.
Also, by accurately forecasting what was going to go wrong, they allowed me to budget for my repair bills, which is importante. Besides that, they have also been very clear about how long my car was going need to be in repairs, so I could plan either a good book or a short story to read depending on how long the repairs would take. Longterm, I have saved both money and time with them, and my time is very valuable to me.
They have always treated me with supreme courtesy. I am disabled, and they have factored that into scheduling my appointment times. That was something that has been a problem for me with other mechanic shops, but Werner's has been very accommodating. They have treated me well. I think they make all of their clients feel like they are special.
Dot Williams, 63 years young
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