I've had lots of bad restaurant experiences before but I never felt the need to create a account just to let people know how HORRIBLE a place was.
I ordered Luigi's one other time before this incident and I thought it wasn't bad. I had soup and I enjoyed it, two days later I decided to have the same Soup, Pasta and Tiramisu for lunch.
The order did arrive in a timely manner I started with the pasta that had no flavor what so ever, the soup that wasn't any better but the kicker was my FROZEN TIRAMISU.
I called Luigi's back to inform them and I was told ""PUT IT IN THE MICROWAVE""!!!!!. Now I can deal with the food being mediocre I just wouldn't go back. But to just be that rude and not give two shi*s that you just served FROZEN FOOD to someone blew my mind, after about 10mins of the back and forth I finally got them to give me a refund.
Even the delivery guy was an ass.After I gave him the dessert instead of just giving me my money back and going on his way I had to engage him in why I wasn't happy with the FROZEN TIRAMISU.
A Tip to Luigi's:
Microwave and Tiramisu should NEVER be used in the same sentence ;-)
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