I was provided company information by Whirpool because the appliance is under warranty.
South Texas Repair came out and took the appliance and never called with an estimate on how long it would take.
Two days later I called and they said they might have an time estimate after the weekend. When I asked why it would take so long for just an estimate came back to the phone and said the part came in and they would deliver on Monday, no time specified.
I called on Monday, now 1-week from the initial call, and they said it would be delivered between 8am and 1pm.
At 12:30 they call to say they are running late and they would call before they came. At 4:05 a message is left on the answering machine that they are at the door and no one is home. I called at 4:30 to find out it would be Thursday for the next delivery time. I ask if they are still in the area and could I run home from work to get it installed...after some time they said they could come back to the house to deliver. I asked them to give me 10 to 15 minutes to get home. Due to traffic it took me 25 minutes and when I got home I waited until 6pm..no call, the office was closed so I had to leave a message.
We talk the next day, tuesday, and they said they arrived at 4:50 and no one was there so they left. No call. The next delivery date was again Thursday so I elected to come to their office to pick up the appliance and install it myself.
When at the office I complain about the issues above and I asked what they had to do. They said it was a loose wire...What happened to the item that was ordered you ask? I guess it was more convenient to say the delay was parts rather than they didn't get to it.
To add insult they seemed put out when I asked to see it operate before I took it. I also asked them to let me carry it out since they were carrying the appliance on their shoulder which bent the brackets.
Bottom line - If you want to feel like an outsider that doesn't have any right for service, then give them a call and prepare to wait and hope you get the item being repaired back in one piece.
I'll call Whirpool and ask them to please take them off their list of authorized repair facilities.
Good luck!
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