Where do I begin?? First of all, I had a wedding set made by Shannon's w/ my own gold & diamonds in 2007. The ring set was supposed to look very similar to my friend's wedding set, which they also designed & made. Last summer I saw my friend (1st time since my wedding) and we compared our rings and discovered that they did not look very similar at all. This upset me since I had specifically asked for my rings to look like hers!! After seeing my friend's ring next to mine I could clearly see the differences and it all made sense as to why I had been so unhappy with my ring. I went back to Shannon's with my friend and spoke with one of the owners about my findings. I pointed out that my set looked nothing like my friend's & I wanted to know how this could have happened since my friend was there when we first discussed making my ring to look like hers in the first place!! I also noted that somehow they managed to make the ring entirely too big! Nearly a whole size too big! How does that even happen?? This time I suggested that they take pics of my friend's ring for future use and asked what it would take to re-make my set to look more like my friends. They said they would not charge me any labor fees and that they needed to trade out all of my diamonds (minus the center) to accomplish this, which would cost $1500.00. That seemed a bit expensive since I felt this was mainly their mistake. A Mistake that could have been avoided had they communicated w/ me better. I reluctantly agreed because I thought I would finally be getting the ring I really wanted. That was not the case...before going any further both owners requested that my friend come back to the store Again so they could view her ring once more before re-making mine. Seriously? This was their "Original" design that they had created, plus had already taken pics of last time! And now they want to look at it again for a 3rd Time!! My friend is pretty irritated at this since she is extremely busy and drives from Magnolia each time to do this!! How Many Times Do You Need To See YOUR OWN DESIGN to proceed with an almost near replica of it??? Now, I had even begun to lose confidence in their ability to do this. After discussing the new design once again with the owners, I wait for the wax to arrive for approval. After more time goes by I go to view the wax and discover yet again that it is WRONG!! I stood there w/ my mother and one owner for over an hour trying to figure out what all is missing, inaccurate or incorrect. Very Ridiculous & Frustrating!! After I scrutinized over the pics of my friend's ring & pointed out all of the changes that needed to be made, the owner exclaims to me " I think we are Finally on the same page!!" Holy Moly!! Really?? It suddenly dawns on me at this moment that they, (The Owners), are NOT DESIGNERS!! They are merely just Salesmen behind a counter with only knowledge of diamonds and metals!! That's It...A truly talented designer would not have had a problem with this at all. It Amazed me that they could not successfully re-create (their) design w/ only minor changes to it. B/c this appeared to be too big a challenge, I canceled the plans to change the design of my ring & asked them to simply size it down for me instead. They responded by telling me that it would take them an additional week and it would be $135.00 to size it!! They have had my rings since July 2010 and it is almost November when I told them NO THANK YOU! I WILL COME AND PICK IT UP AS IS...The incorrect size of my ring was clearly not my fault & they should have sized it for me at no charge. For anyone wanting to design jewelry, I highly Do Not Recommend going to Shannon's since the owner's are most definitely not equipped to do so. Maybe, if they had their Jewelers on the sales floor to help with the designing process, it would probably clear up A Lot of Confusion, Frustration, & Incompetency when trying to create or re-create a design
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