So I have been going to Mcmenamins for 7+ years (hotels and restaurants) and lately in the last few years there food quality and restaurant staff have been subpar.
My husband and I just got back from the GL for our anniversary and decided to do the Hammerhead package. Let me say that Mcmenamins has okay bar food but to spend 20+ on a steak and then receive it over an hour later and it be cold, and seem as if it were sitting out on the hotplate with dry mash was unexcusable. The wait staff was awful as well-not even apolologizing or checking to see if our food was okay. This is not the first time we have had bad service in Mcmenamins bars and restaurants and will now not be returning to them.
On the good side-when we complained about it we were given prompt attention at checkout and received not only a gift certificate but also a phone call from the restaurant manager the following morning. Hopefully with more honest reviews Mcmenamins can begin to bring back the quality!
Pros: great atmosphere, good concierge and lodging
Cons: Horrible Service, Awful food
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