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Great Selection, Poor Record-Keeping - Review by citysearch c | Patricia Buck Bridal

Patricia Buck Bridal

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Great Selection, Poor Record-Keeping 9/21/2009

I actually signed up to write a review. I went to the store after finding ""the dress"" but not being able to afford it. I found out Patricia is the only one in the area who stocks Pronovias so I went. The help consisted of pointing me to the area of Pronovias dresses. No suggestions of similar dresses or anything... Well I found a gorgeous Pronovias dress and ordered it in March, for an October Wedding. I had to keep calling for an update come September and called three times before anyone got back to me. My also called with the power of the credit card and finally got a ship date. Turns out the dress was in the store that day, but nobody told me. I called on that day to find out when it would arrive and was informed that I had a fitting appointment for the next day in the middle of the day! (Hello, I work and it would have been nice if someone had told me.) My mom was coming up the next day so we made the hour long trip after getting the seamstress to schedule me. Turns out she didn't have time to pin me, and ""didn't realize I was there for a fitting"" (why would I make an appointment to come look at my dress.....). She then told me not to worry, to come back in two weeks and she would fit me. (My wedding was two weeks from the proposed fitting date). She was up to her elbows in someone's dress who was getting married THE NEXT DAY! That scared us, so we took the dress and had it altered elsewhere. Patricia valiantly tried to get me to leave the dress but we found someone else who could see us in a few days. (I had also seen the poor reviews about alterations, so it actually worked out.)\r \r The dress is beautiful but they have horrible record-keeping and don't call you back. Pros: Beautiful Dress Cons: Hassle to work with more
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