I went to this salon becuase it was very close to my home. I set up a consultation on a Monday to have a colorist show me what we can do with my hair in order to go from brown to blonde. She told me we would do a lot of highlights and lighten the brown to a shade lighter. Well when I came in for my apt on Wednesday I was there from 5:30-8:00pm (the whole time with foils on my head) because it took the colorist so long to do. She even left me in the middle of foiling to give someone else a consultation. Meanwhile only 1/2 my hair wasin the foil. I had bleach on the bottom section of my hair for 2.5 hours!! Needless to say, that hair turned white and fried. She only left the foils on the top of my head for about 15 minutes, so the outcome was ORANGE hair on top, white and green hair at the bottom! I left the salon with wet hair because she charged extra to dry it, when I got home I dryed it and I was shocked to see the outcome. I called the very next morning and tried to get a refund, and I was denied. I was told to come back in and have her fix it, I was leaving that night for a wedding the next day and did not have time to fix it! So I was charged $135 for two toned fried hair that still to this day breaks off like underwear elastic when I run my fingers through it. I had to pay $200 at another salon for corrective color the day of the wedding so I didn't look like a freak in church! The colorist had no idea what she was doing, she should have told me if she thought she was not able to take me from brown to blonde she should not have attempted to do it. It looked like a 13 year old put ""SUN IN' in my hair! I am still trying to dispute the charges on my card with my bank!
Pros: It looks nice and the shampoo guy is great
Cons: Terrible customer service, no talent colorist!
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