BEWARE!!! Postive - the doctors and nurse practicioners are great. The are caring and do not rush their patients. THE STAFF IS HORRIBLE!!! They are rude, do not answer the telephones, and uncaring. The 1st time that I actually had a SICK child with a 102.6 fever I called on a Friday morning at 8:00am. After finally getting through at 8:30am I was told they were booked and could not see her until Monday morning. When I asked to speak to a supervisor I was then transferred to another person who later reveled that she was not a supervisor. After finally speaking to a supervisor, who appeared to care my child was seen. After my child was diagnosed with having the flu and strep throat as I was leaving the ""Operations Manager"" spoke to me in the examining room with my sick child because her staff, including the supervisor, said I was yelling at them. After explaining that I had not yelled but rather was not accepting that they would not see my child I left feeling exhausted and violated. Even the doctor said I was not upset or aggitated. They did not care that my child had the flu and strep. They were only upset that I actually made sure that my child saw the doctor. I have never been to such an unprofessional doctor's office. Although I really love the doctors and nurse practicioners, I will be changing offices to assure this does not happen again. As I told the Operations Manager, I was doing what I was supposed to do, ""Protect my Child."" I will never apologize for doing that!
Pros: Doctors are caring and attentive
Cons: The staff are rude, uncaring, and liars!
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