This pizza hut location is convenient for delivery to my home but I just found out after completing an online order that the West End Pizza Hut stopped deliveries to my area (Edgehill / South St.) sometime between July 7, 2009 & August 1, 2009. The online ordering system allowed me to place my order but the local store cancelled my order without proper notification. When calling to express my displeasure the shift manager did nothing to rectify the situation. I didn't get pizza!! To top it all off they still ran my debit card making the funds unavailable to me. The supervisor kept stating the charges would fall off in 3-5 business days but they shouldn't be allowed to make my money unavailable to me when no service or product was provided to me. I still had to use other money to get something else to eat. I definitely didn't go back to Pizza Hut to pick up a pizza after they refused to deliver and didn't give me the option to pick the pizza up. They just cancelled my order and the supervisors specific words where ""what do you want me to do about it""....are you kidding!!! I want you to get me a pizza, this is what you are doing there right??? The nerve of some employees and corporations taking advantage of the customers!!! We are valuable to you whether you believe you've gotten to big for one person to be valuable to Pizza Hut or not!!!
Pros: Location
Cons: Delivery to certain areas, customer service and food.
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