After my second experience with Loca Luna during which, they changed a promotion after advertising it, I felt I had to share this with the public.
I have a large group of friends and we frequent venues such as Loca Luna often because of their ability to sit large parties on the patio. We were going to visit for a friend's birthday on Cinco de Mayo and after advertising one price, when we got to the door, they were charging double that.
A similar incident happened today. I made reservations last week after seeing an email that said "All you can eat and drink for $25 on Tuesdays." I also confirmed it with their OFFICIAL WEBSITE. When the person at Loca Luna called me to confirm on Sunday, I asked her if the promotion was still in effect and she said, "Most definitely." My reservation was for 7:00 for ten people. At 4:03, someone from the restaurant called to tell me they would not be able to honor the promotion. I pulled up the website and told him that it clearly said on their website that Tuesday nights were "all you can eat and drink for $25." He said he knew that, but they were not honoring it.
Not only that, but the guy was rude and blaming it on "promotions." How is that Promotions fault?
I could understand if it happened once, but it happened the only two times I tried to take advantage of a promotion at Loca Luna and I will NEVER visit the establishment again. Integrity isn't something you dabble in, Loca Luna. And obviously you don't have it.
Cons: False Advertisements
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