My family has been using BAH since the 70's. I have always found them to be competent & caring. I have been using Dr. Brew since the 90's & find that she has a special bond with my pets & family. Prices have definitely gone up, but then, there are so many more specialized services nowadays that weren't even heard of years ago. I finally broke down & got pet insurance for those emergency visits! The staff at the reception desk could be more polite & friendly, especially Emily, who comes across as rude.
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