I rented from HRW last year and was beyond happy with the service and help they provided! When the property I was living in was turned over to another property management company i was so disappointed. I had already thought that the people at HRW were wonderful but after working with another company, I look back and appreciate them even more!
They are always prompt in returning your calls and send people out to fix things literally asap, and if they say they're going to send someone tomorrow at 2, trust me, someone will be there tomorrow at 2.
They're really great, they bent over backwards for me when I was a new tenant and they didn't even know me yet. I just really cant say enough great things about everyone there. I wish I were in the market to buy a home because they are the first people I would go to. I unfortunately had to move out of the property I was at because the company that took over was so horrible I couldn't stand it any longer and am now renting in an apartment complex. I couldn't go back to HRW to rent again only because the properties they had available were all too big for me at the time when I was looking (I'm single and don't have a lot of stuff, plus I work in the nonprofit/social services field so it's not like I can afford a whole lot more than I need).
Anyway, I really can't say enough great things about HRW. I've worked in professional customer service before and I know how difficult it can be at times, but they never make you feel like your inconveniencing them, which really puts you as a tenant at ease. I never dreaded calling them, actually i looked forward to it sometimes because they're so nice I could chat on the phone with the receptionist for a while if she didn't have work to do! Anyone who has any further questions about them feel free to contact me because I really appreciated them and I think it's important to spread the word about a company that's doing a great job. Word of mouth is the best advertising they say!
Pros: Extremely helpful, bends over backward for good tenants
Cons: None whatsoever
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