A friend recommended Herb 'N Health so I called to get store hours. For Saturday hours it showed to be 11:00 to 5:00 pm. I arrived at 11:45, the door was unlocked, and so I went in. After walking around for about a minute, a voice yelled out ""What are you looking for?"" I commented, I was just looking and a woman came from the back and told me they were only open for their “regular” customers who knew what they needed and asked me to leave - if all I was doing was ""looking"". She commented she would not be ready for ""looking"" customers for at least another hour. Giving the impression I was not worth her time. \r
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Customer service is what makes or breaks a business. Did you not see Pretty Woman? Living on the East Side I was excited to know we had an herb store with pizzazz. How hard would it have been to stop what you were doing, if it meant gaining a new customer? One minute, maybe two? First impressions are everything. It's sad, but I'll take my business elsewhere. \r
Cons: Who are your customers?
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