short version: they sold us a diamond that did not match the certification they gave us to go with it. We paid for 1.02 carats, SI1 clarity and D in color and the stone they gave us (as appraised by an independant gemologist) was .91 carats, SI2 clarity, and H-I in color. Then after having my engagement ring and wedding bands soldered together, they weighed LESS than their combined weight before I took them in. The only explaination for this is that gold was removed--all the stones were still in place. When confronted about it being rough and uncomfortable, Alan Abraham, the store manager, told us that there was nothing else he could do for me. After spending THOUSANDS of dollars there, he would do NOTHING to fix what he and his staff had RUINED. I had to go to an independent jeweler and pay an additional $430 to get my ring WEARABLE.
Pros: they tell you what you want to hear; anything to make the sa
Cons: they don't give you what you paid for
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