I purchased a watch as a gift and two days later, the gift receiver found one of the function was broken when the gift was opened. Imagine how embarassing it felt from the frist place. I followed the suggestion from this store and took the watch to Soho store for an exchange on Saturday because the SOHO store had more watch selections. After I showed the watch to the Soho store sales. The Soho store sales told me that ""my store could not be stuck with a broken watch"" and refused to assist me further. She said if your watch is not broken, I would allow for an exchange. There is no good for us to keep a broken watch at the store. When I ask her so I as a customer should be stuck with a broken watch? She immediately told me that their customer had the same problem yesterday and advised me to get a full payment back as my rights as a customer at the Union square store. I went back to this store to see what they could do for me. The store manager there told met ""it's just a minor problem, you don't know if the watch is broken"". Remember, the Soho store told me that the watch was broken from the first palce. ""I cannot refund the money becasue our policy is only exchange for store credit."" She said she would get the watch repaired for me or she would order one from Paris because the watch is the last one in U.S. Why would I pay for an ""repaired watch"". I told her that I do not want to wait for weeks and I lost the confidence in the quality of their product and service. The store manager then told other sales that ""see, she just did not understand and has an attitude, no wonder she would be treated badly"". She even argued that ""we are not GAP, you cannot get refund at any retailed store"" When I told her that Tiffany would refund a defective good at different retailed store. She said there is only ONE Tiffiany in Manhattan, so you cannot do that. There are actually two..... The store manager refused to assist me any futher and told me that she could only call me back onTuesday because the headquarter is not opened on the weekends, and she is off on Monday. When I asked when she could call me back, she said ""I don't know! There is time difference between NYC and Paris"" "" I need to call ""paris""..."" then she said "" fine, I would call you at 11am, how about that!"" I spent two hours running between Soho and Union Square and was humiliated by two store sales!! After reading other people's shopping expeirence here, I realize I am not alone...Their service is indeed problematic and bad!!! Now I had to write a complain to their headquarter to see if I could get a refund....so be careful when you purchase goods from Agnes B. Their refund policy might cost you more time and money....
Cons: really bad costumer service
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