Bottom line: Diadem is like anything else in life. Whatever and however you plan for a experience is usually your guaranteed outcome.
I came to learn about Diadem through a friend who was referred by another friend. Nevertheless, I visited the salon during my friends appointment to have the opportunity to scope the location, parking availability, atmosphere and the like. I also wanted to talk to the recommended stylist, explore the use of hair products, price list, wait time and process of scheduling. I also had a discussion about the (then) current status of my hair, past chemical use, any health issues that may have an effect on the condition of my scalp or hair, and what I was looking for within the services of the salon. That was in December 2008, and I remain a satisfied customer as of this writing. Since then, I have had the opportunity to experience a very intimate level of professional hair care and treatment from a degree of expertise that I have truly appreciated. The professional yet friendly and relaxing atmosphere lends itself to the quality customer services and personalized attention, which has exceeded my satisfaction. As for the wait time, please note that quality care takes time, and the same time it takes for the person ahead of me is the same if not more time that is spent in caring for my hair and meeting my needs to expectations. Another perk that I appreciate about Diadem is the flexibility extended around the salon hours and my work schedule. It's been great to be able to go to a early church service on Sunday, grab a snack and run to the salon to have my hair fresh for the upcoming work week. Being a observant person, I really like how the staff at Diadem train and treat each other, especially the students who prepare the customers for the stylist chair. I have seen them use the time of error as a teachable moment versus a time of scolding. That matters to me because vendors treat their customers the same way they treat each other. A wonderful thing that happened to me at Diadem. A previous customer left a blessing for the 8th customer on Friday March 13, 2009, and that person was me. I received a special message from the ""Word"" and a $25.00 gift certificate. What a surprise and blessing. Lastly, I could go on and on, but don't just take my word alone, plan your own experience.
Pros: Professional Hair Care and Treatment
Cons: Variable Wait Time
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