I went to meadows mall to buy 2 pairs of eyeglass from their specials. I picked 2 nice frames for my new prescriptions and was told to come back by 2:00 pm for pick-up. To my dismay, they were not ready so I told them I'll be back next day because of my work schedule. The next day they gave me my new lenses and tried them but I told them my old lenses are better than my new lenses they made, I said something is not right in those new lenses, they make me cross-eyed and they made my surroundings very blurry. They told me to come back again the next day at the same time and they will make another lenses. They said it must be the machine they're using. The next day I went there again and tried the new lenses. The clear prescription lenses looks great but the prescription sunglasses again this time didn't pass AGAIN the grading and they told me to come back again the next day which I did again with all my understanding and patience - but really anybody in my shoes will be really really ticked off with all their incompetence. I can't believe this things are happening to me. It takes me about 12 miles each time I come back to them, my time and gas and all. So when I went back to get my sunglasses, I tried it, it seems glaring but the grade were better so I took it home. I tried my new sunglasses at home but noticed that the glare or reflection in my right lenses are not coming off. so I cleaned it hoping that they maybe just dirt or any finger marks - but after thoroughly cleaning the lenses, the whitish spot right at the center of my right lenses didn't come off. I had concluded that I have to return them again. I talked to a technician at the eyemaster store and he said the lenses were smashed off and definitely they have to replace it. I said I would not use those lenses because it looks like I have a cataract or glaucoma. This time my wife who was with me was already fuming mad about the situation. My wife said, we'll just get our money back because they keep messing my sunglasses. It just shows the eyemaster have a bunch of incompetent technicians and workers! they really socks!. We demanded to see the manager of the store but they said the manager is so busy in the lab and she has no time to face our legitimate complain. What a coward irresponsible manager! The lady attending us said she'll just return a small amount of the package price because we are coming off from the 2-pair special. My wife asked her for any compensation for all the delays and inconveniences they had caused us. The lady responded negatively and she would not make a move to ask anybody superior to her about our request. Anyway she said if we will just give them another chance to make me another sunglass they will appreciate it. My wife and I agreed to just give them another chance but it will take a couple of days to do it. The lady said they have to order the lenses for the sunglasses! So much delay! They don't check their inventories if one item is about to be in a critical stock or out of stock. She promised me to call next day but 2 days had passed already there's not even one call from the eyemaster @ meadows mall, Las Vegas! I hope this things that happened to me won't happen to other people. This is the WORST service i had experienced my entire life. I will NEVER, NEVER, NEVER EVER COME BACK to this store again. Somebody in this branch deserved to be fired from her job!
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