My home warranty company sent Dnb to my home also for a small leak under the bathroom sink. Dnb had to come 3 xs and made the leak worse the first two times. The 3rd time they shut off the water to my house and fixed the leak (turning several valves, we live on property with a well).
The next day my water softner was not working! We tried the normal recharging to no avail
We called again and the plumber came out and said the water softner was clogged when they (Dnb) turned the water back on from their job.(there was a bypass valve they should have used, but didn't) Our warranty company would not cover it, and Dnb said they would not do anything about it.
Called the softner dealer who sent a technician who confirmed the softner had been damaged by the plumbers negligence, & lack of knowledge about my valves and water softner. IT COST US $374.00
Called Dnb to let them know and was told ""we don't know anything about softners, we don't install softners, we don't touch softners"". "" All our plumbers are licensed""
They would not admit their failure; they said they couldn't touch softners, but had a plumber messing with my softner for at least an hour. They offered no apologies, would not acknowlege that a plumber should know about the plumbing (including softners) they mess with, and made no effort to end up with a happy customer. What ever happened to the customer is right?
So besides messing up my softner, it took 3 efforts to repair my small bathroom leak.
After asking for intervention by my warranty company Dnb still would not budge or make effort to have my good word of mouth.
Pros: Communicated fairly well with regard to appts.
Cons: Incompetent and customer is not right or first.
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