I walked in wearing my dirty, well used and loved Danskos in desperate need of new work shoes. I warned them that I was going to be that person that wanted to try on everything and I'll be darned if they didn't help me do it! I never felt pressured, she answered all of my questions but left me alone to make a decision. I probably took over an hour having tromped around in Dansko, Keen and Troentorps of all sizes and styles and left with the perfect shoes for me and a big smile on my face. I will go back, and have sent many folks their way. I recommend that the person who is dissatisfied with their return policy contact the shoe manufacturer for compensation rather than take it out on the retailer.
Pros: selection, service, free shoe polishing!
Cons: If I have to put anything... not much in the way of sales/discounts
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