I am not a new customer for this salon and had been there for years. I always get a great cuts by the couple of Master Stylist on the 2nd Floor. They really worth the price. But for the girl that worked at the Front Desk. I am furious for what I had been experienced. Through out the years, I admit that there are time I arrived my appointment late. But there was one occasion I came late of the appointment. The white girl that worked on the 2nd floor said to me straight to my face that ""I am late. We will not taking appointment for you unless you leave your credit card number"" Throughout the years, I never heard of any cancellation policy of the salon and who did she think she is. I don't recalled she introduce herself. I knew the Manager in Ziba is a guy. That makes me so angry. Besides, I seen myself that most of the time, that girl is staring under the desk a lot of time instead of looking at the customer. There was a time that I was waiting for 20 minutes and it turns out the stylist is not busy. He was just in the staff room resting. And when I passing the desk, I see a blackberry was under the desk. So that explain what the girl is paying attention. That the two star deduction.
Thanks to her, I decided to try some place else new. And it turns out pretty well. Anyone who read this review. Ziba still giving the good cuts. It just that my experience that makes me so mad and I am not going back there. Good luck.
Pros: 2nd floor stylist are good
Cons: rude front desk
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