The plate came out with what looked like a bowl (read- swamp) of Kraft macaroni and cheese sauce with a few pieces of ultra thin veal meat (resembling cheap chopped ham lunch meat) hidden way below the sauce. I told the waiter immediately after he came to the table to see how we liked the food, and he did nothing! The sauce should have enhanced the dish, not completely cover it and the rest of the plate. When I finally saw the manager, I brought up the problem I had with the food. He made no apology nor offered to somehow resolve the problem. Instead, he said, ""that's how my customer's like it."" ""So you're customers dictate how you prepare your menu items?"" I replied. He said, ""yes."" ""Then, why do you not value my opinion as your customer when I am completely unsatisfied with the quality of the meal?"" I asked. He answered, ""You don't know what the hell you are talking about, and, obviously have only eaten cheap veal."" I told him that there was way too much sauce and the meat was way too thin-not even worth being the most expensive item on the menu. He insulted me and the food that I have eaten, assuming I only eat cheap, poor quality meat! He went on to say, ""you should have told the waiter less sauce if you didn't want that much sauce!"" How was I to know that the veal plate would be covered in the equivalent of a bowl of sauce? The manager is very rude and infantile; he took advantage of the fact that no other customers were around at that time and was really mean to me. He even said, ""I know there aren't a lot of customers here tonight, but we're usually really busy. It's just because it's so nice outside."" Had other customers been around (assuming people still eat there), would he still talk to me this way? He has no customer service skills at all. Before leaving, I told him I would never come back to eat there again, and he said, ""To be honest with you, I hope you don't come back here."" Never an apology, compromise, or an offer to fix the problem!
Cons: VERY POOR SERVICE AND SUB-STANDARD QUALITY
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