I purchased a very nice engagement ring for my girlfriend at Shane co. The service was great, the staff was friendly and the product was ready in time and looked as promised. As satisfied customers we went back to purchase our wedding bands. One of the things we were looking for was to have our initials and wedding date engraved in the rings. They told us that was no problem and that they did that all the time. We purchased the rings initially without engraving because we had not determined a wedding date. Recently we went back for engraving. The sales person this time told us they could not engrave my girlfriend's ring because it was too narrow. They told me they could not engrave my ring because it was Tungsten. You should know that we discussed these things in detail when we bought the rings and it was not going to be a problem at that time. The original sales person (when we bought the rings) joined the discussion together with another woman. They concluded they could engrave both rings and we could pick them up a week later. Today we picked up the rings. The engraving was done in both rings over the mark that guarantees the rings quality. I have to admit they agreed to reimburse us for the engraving, of course we will have life long our wedding bands with the engraving partially unreadable because of the mark. I personally find it unacceptable for a jewelry store not to be more knowledgeable about expensive products like jewelry. They feel that they can get their way out with cheap excuses with I find acceptable for a grocery store, not for a jewelry store. Consider Shane co if you need a product that you buy as is. Stay away from them if modifications are necessary... You will save yourself a lot of driving back and forward and a lot of frustration. If you like hearing cheap excuses though, Shane co is the place to be.
Pros: A wide variety of products
Cons: Different sales people tell you different stories causing endless discussion with cheap excuses... Not what you want from a jewelry store
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