I ordered my cookie bouquet online. After realizing it was too late for a Valentine's delivery I opted to pick the cookies up on my way home from work. After sitting for over an hour in traffic I arrived at 6 PM and I had to use the restroom REALLY bad. Since I had already paid for my cookies online i asked if I could use the restroom while they found my order. They said ""NO"", ""You can go down the way to the Chicken restaurant...I think they have public restrooms"". I felt insulted. I went down the way (in the same shopping center) doing the potty dance only to be told that they have public restooms for customers only, I turned and ran from there into the icecream shop next door and they thankfully let me use their restroom. I was almost in tears by this point. By the time I came back to the Cookie Design store I was p'd! (Not p'd on -thank Goodness-but p'd off!) I very calmly told the woman that I was very offended by the fact that I had already purchased and paid $60 for 5 cookies and wasn't even allowed to use the restroom. They responded by telling me simply that they did not have public restrooms and that is their policy. Some very young girl came from behind the counter and defensively shouted ""what happened, what's going on?"". I explained to her my dismay as well and she responded by rolling her eyes, smacking her lips and saying ""what was your name again?"". I told her and she then walked over to my bouquet snatched the receipt off of it and shoved it at me on the counter. Another woman who was helping someone else at the time walked over and told me that I could not use the restroom there because I would have to walk through their kitchen. I was insulted and offended all in one short trip to pick up some $60 cookies. I will never return and I will make sure that I tell everyone I know about my horrible experience. The cookies were okay...very nicely decorated but typical of this sort of business. Unfortunately it is all cancelled out by my bad experience.
Pros: Cookies very artistically designed-tasted good
Cons: Horrible customer service
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