The customer service leaves much to be desired at Clara Milas. Upon arrival, you are instructed to remove your shoes. As we first visited in the summertime and were wearing sandals, we had to walk around the store barefoot. This is gross and unsanitary. We were told the reason was to protect the gowns from getting dirty, yet I note that all of the staff walk around the shop with shoes on, so the purpose of having us barefoot was totally defeated and completely unnecessary if the gowns are properly handled (obviously they must not be if they’re getting soiled without even leaving the store).\r
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None of the dresses have tags, and the staff will not tell you the prices unless you order. After that, the payment terms change at the discretion of the person you happen to be talking to at the moment. We were initially told a $100 deposit was required to place an order. Then we were told the gowns needed to be paid in full before an order could be placed. Then $100 was fine again. Then, after placing an order, we were called and told that more money was needed within the week. We were told balances needed to be paid within 60 days, even though the paperwork we signed stated 90 days (which is in fact circled on the contract), then, later, we were told the balances could be paid any time before pick up.\r
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We were given the exact same run-around with expected delivery times. Every time we called, the expected date was drastically different than the last time.\r
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Clara Milas created so much more stress for a bride than is necessary when planning an already stressful event. I was so worried about the gowns being ordered correctly, coming in on time, that my girls were getting gypped with the chameleon-like payment terms... What an awful experience!\r
Cons: bad customer service, payment terms are confusing
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