I had a friend that took a car her a couple years back and had some major problems. She was charged to fix a part which they didn't even fix and ultimately were very rude to her and refused to give her money back. That's why I stayed away from this Xpress Lube. Well, earlier this week I needed a quick oil change and foolishly decided to stop by this place. They told me I needed new transmission fluid and a new air filter, which I had replaced not even two months ago. So they were definitely trying to get me to replace things that didnt need replacing!! Next they pulled out a dirty cabin air filter and spilled leaves down into the motor. So next you'd think theyd do something to remove the leaves before turning on the car and damaging the motor...WRONG, they gave me the car back and ultimately the leaves broke the motor breaking the blower fan. I brought it back in, they told me they had fixed it and gave me the car back. It was still broken, then the mechanic insisted it was fixed!?! It obviously was still the same! Then they said they would fix it but I had to take it to a shop down the street because they didnt have the proper tools to fix it. Well they ended up telling me the motor would cost 150 plus labor. I talked to the store manager and the regional manager? Phil who told me it was all my fault for not replacing my filters sooner and that I was dirty!!! The regional manager was very rude over the phone, he basically yelled at me and told me how this was all my fault over and over. Extremely rude and unprofessional. I questioned why they would tell me they were fixing my car free of charge, make me wait, and then lie that my car was fixed. He basically ignored all the logical points I had to make and just continued to raise his voica and tell me it was all my fault. BEWARE!!! DO NOT GO TO THIS PLACE!!!
Cons: dishonest, rude, worst customer service
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