We've been renting the same house from sterling for 10 years (funny because we thought it would be 1 year!!) and overall we are really happy with them. The rate they charge for our house is good and they haven't been greedy with rate increases... especially helpful when money has been tight.
After hurricane Ike they did a great job getting everything back to normal again. We had water damage (yuck!) window damage and the fence was blown down. (Nothing compared to some people so we felt pretty blessed all in all). The storm was hardest on our kiddos so getting their rooms back quickly was important and they took care of that.
They've always been good about repairs which has been really helpful lately because both our dishwasher and oven went out. The oven was an easy fix but the dishwasher was the real tragedy! :) I hate hand washing dishes! They replaced the dishwasher so all is good again.
We're happy where we are and Sterling has done a good job taking care of things.
Pros: Responsive about repair needs.
Cons: Can't pay rent online and don't do direct bank withdrawals.
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