I booked a couples massage for by boyfriends 29th birthday and of course chose Spa Sydell b/c of my previous experiance at the one in Alpharetta (5 stars). When we arrived I confirmed w/ the desk that the massage was under "Couples massage " to ensure that we would be together. The desk said yes. After waiting 20 min My tech came out and when I asked about my boyfriends' she said we were not booked together. She took us back (without stopping by the locker room to get a robe etc) to our rooms fully clothed --then again we waited. After 10 min. the manager came in and said even though I had requested 2 women I would have to have a man b/c they messed up. Not what I expected and it made me a little uncomfortable. I agreed rather than wait again for a women to become available. Then after the massage started the manager knocked on the door (interupting the massage again) to give us some lotion that smells good but isnt all that moisturizing. I was very thankful this location made attempts to make our stay enjoyable I was just disappointed in the service and the location. Alpharetta was just wonderful and I will definently be going there next time. As for the massages they were great and I ended up getting semi comfortable w/ the male doing my massage.
Pros: massage
Cons: this location
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