I called them out to snake my line. Their snake got stuck. Called in excavation manager , he used a camera in the line and then told us the line was broken and it would be $4500 to fix. They proceeded to dig up our yard to get to the line and then they tell us it is not broken it was stuck in a root but that it is still our responsibility to pay the $4500. We only agreed to them digging because we were told the main line was broken!
Pros: none
Cons: unprofessional
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