Hermosa location was great but it closed so my husband and I went to the Manhattan Beach location. The amenities were great, especially the deck, but the facials we got were just about average. I got Nicole (although I requested Angelicha, they told me they put my request under the wrong name!) and he got Karina, and we would not recommend them. The worst part of the experience was the front desk - a guy with short bleeched hair who introduced himself as the manager. We were asked to pay $30 more than out services cost because according to the manager my husband's facial was upgraded from a manhandler to a fitness massage according to the therapist Karina. Funny thing is he was not asked if he wanted to change or upgrade his facial and he had no idea what facial he got. I told the manager we are not paying for upgraded services we were not asked to accept. Here is the funny thing - the therapist was in session he couldn't interrupt so he told us we have to pay in full and come back for a refund! Gosh! What a nightmare after an experience that was supposed to relax us. After we came back we got the refund and a very brief apology that the therapist did not remember (after an hour!) what the situation was. If you ask me- she just tried to get higher commission and the manager handled this absolutely unprofessionally. Next time we want to drop $230 on 2 facials and tip, we will go somewhere else. I will also stop buying their toiletries. What a horrible experience! Make sure they do not rip you off. And ruin your mood after you've had an average but relaxing facial.
Pros: Ambiance
Cons: Average therapist, rude service and front desk, trying to overcharge for services
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