The first time I went in the receptionist made me wait over an hour for my appointment just to tell me that they could not give me my eye exam until they verified my information with my insurance. My prescription was wrong THREE TIMES!!! How do you keep messing up a prescription. The customer service was awful and the management was mediocre. I waited three months, no joke, three months for my glasses. I did not get a phone call to tell me my glasses were ready. When I went to pick them up today I thought the nightmare was finally over. Oh no, I have not even had my glasses three hours and I just noticed that my 350.00 frames have a scratch on them AND they are missing rhinestones. I do not recommend this place to anyone unless they want to wait a LONG time to get their glasses. I have gone to LensCrafters for the past 3 years and to the Morin Eye Center and I have never had such horrible service. The longest my glasses have ever taken was a week, not three months. I agree that they are over priced and never again will I set foot in their store. Well I'm forced to on Monday because they have to fix my frames now and that ought to take them another three months!
Pros: No pros, they were not what I expected at all
Cons: Read my comment! Need I say more?
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