we use to come to this restaurant at least 2 times a month for over the past 3 years. a couple of weeks ago we experienced the worst service ever conducted by a so called manager, we were served our drinks after waiting 15 minutes, the glass that my buddy used was filthy and had like gravy stains, we asked to speak to a manager like you would any other reasonable establishment, they took away our glass but the manager who was drinking and looked tipsy didnt bother to come to our table, which set off my friend since he works for a restaurant, the manager decided to leave the place and put a waiter in charge, they wanted to charge us for 3 regurlar meals while we only had two pieces of meat the lady said that we were at the table for 30 mins but we told her that we didnt get served meat until like our 25th minute, now the bartender and one of the waiter recognized us and said that we were good customer, we had never had a complain about this place. it was the worst service and didnt want to resolve our issue that all could have been avoided by the manager apologizing about the cup and not charging us for my friends meal or some sort of compensation. i went to amazon hungry and left hungry, the bartender and waiter who were kind through out our whole ordeal where apologetic and told us to come back, but we had decided our minds. since then we have found a new brazilian bbq and its greenfield in long beach, great place and amazing atmosphere and the salad bar is amazing, the cheese-balls are great too, i recommend going there instead of amazon.
Pros: good bartender going to miss him
Cons: manager needs more training and stop boozing on the job
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