Derogatory comments to customers
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The assistant manager John and the painting associate Rachel refused to admit their mistakes in mixing the paint with the wrong base and in the wrong color. When not able to convince the customer, John ignored the customer and asked Rachel "Do you understand what she's saying?" Rachel was trying to play advocate and answered "No". As an asian woman, I found the above question and attitude derogatory and contemptuous. This is not how customer service should be.
Poor integrity to hide mistakes
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They finally agreed to refund part of the paint and mark down some others. I had to bring the rest of the paint to the Seattle store for a full refund.
The Bellevue store was trying to hide their own mistakes and let the Seattle store fix their problems.
Poor paint quality
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The Home Depot Behr paint (premium plus in eggshell sheen) chips off easily when compared with other local paint store like Parker Paint. I would not consider buying paint from home depot again. I'll go where the pro goes.
Higher price
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Most products are more expensive than Lowes and there is not as much variety.
Cons: More expensive than Lowes, bad customer service, bad paint
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