Be very careful when attending this spa, which is very over-rated (facilities are not very good) and service is terrible.
Be also wary of the fact that these people don't really prescribe to what is advertised on their so-called "Bliss Menu". As an example, I visited this location after having purchased a gift receipt for a 105-minute "Blissage" -- which really turned out to be a ~85-90-minute session of a very poor and unsatisfying-quality. When I complained at the end of the massage, the staff at the front desk explained that the session includes 15-minutes of added buffer time (for I don't know what) and the masseusse felt she performed what would ordinarily be given over the course of a 105-minute period (despite the front desk staff acknowledging that my session was likely to have been cut short). In fairness to the front desk staff, the manager did come out and apologize by offering some of their products -- which I did not take.
All-in-all, this might seem picky but my feeling is that for the prices this spa charges (price of a 105-minute "Blissage" is $210), my feeling is that they should deliver on exactly what they advertise. I understand from my wife that the Bliss Spa's are generally regarded as one of the best chains in the city - which I don't doubt. I do suggest, however, being wary of this particular spa (or perhaps the specific masseusse) as this was clearly not a very enjoyable experience (I think I left doubly tense than when I went in).
NB - My masseusse's name was "Donatella" (sp?) for those planning on coming to this location in the near-term. I would recommend that you either ask for another masseusse or instruct her to be firmer if you prefer a deeper tissue massage.
Cons: Very misleading. Not a real, "Bliss Spa" (especially for the $ they charge)
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