Manager of Randolph Tire Center responding to first review....\r
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Just like the first review, I am first going to make a very large assumption and then respond to the review in a more general nature after that.\r
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During the week of May 5-9, I had only one customer that does not fit the criteria of being a well-known, long-time customer and that did not receive something like a simple oil change, state inspection, or new tires. Ironically enough, this customer visited the day prior to the review being posted. Something interesting of note also, is the fact that it involves a sensor and a dollar figure that was mentioned in the first review.\r
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This is my very-possibly-incorrect assumption: that the aforementioned customer is the person giving the initial review.\r
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If this is the case, please note that the TOTAL BILL, not the part itself, equaled $200. This included an oil and filter change, 30 minutes of diagnosis (with no extra charge for connecting to the diagnostic computer), the $63 part, and the pre-determined labor to remove and replace the existing part. Also, if this is indeed the customer, only one part was ordered for this vehicle and that part being the one installed.\r
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On an, what should be, unnecessary sidenote, I guess I have to explain a couple points of economics. The first, called mark-up, is the act of purchasing a product and selling it to another at a greater cost. These monies, in turn, are used by the business to pay such things as employees, insurance, utilities, equipment to better serve, office supplies, shop supplies. Simply put, mark-up of products sold is how a business keeps their doors open. Secondly, product quality differs. Surely even this reviewer would not go into a gourmet burger place like Red Robin, order a burger that on the menu is listed at $8, and then say something like, ""But I just called McDonald's, asked how much a burger is, and was told $0.99!""\r
(Running out of allowed characters. Continued on next review.)
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