We used this service several times and they started out decent.Then they started nicking our dogs. I could understand a small nick now and then,although if you have a good,experienced groomer it shouldn't happen and the dogs have never been nicked by any previous groomers. I realize you usually sign a release stating that your dog could be nicked, but I think anyone would expect to be told about it. I called and expressed my concern after the visit,asked them to talk to the groomer see if there was any behavior problem-no call back whatsoever. Next time they not only left cuts on 2 of the dogs, but one was between quarter and fify cent size, very bloody. Much more than a small nick -it was a large cut! Didn't say a word about it and our dogs came in the house acting like they had been very badly mistreated.They cowed down,hid behind the furniture,were just completely traumitized.We were appalled that they did not tell us about the cut and by the behavior in the dogs-there was obviously something wrong.The cut was bad enough it needed treatment. Once again I called, the girl answering told me no manager was there but she'd record everything I told her and have them call me. It was over 3 weeks before the owner attempted to call citing the July 4th holiday as the reason for delay even though they were groomed 2 wks before the 4th.We didn't bother to talk to him-addressing a complaint 3-4 wks after the fact is pointless in my book. These dogs are 2 yrs old and have been groomed since they were 12 weeks old and we've never had ANY groomer say they've had any sort of problem with them.I would NOT RECOMMEND Pet Luv to anyone! Who knows what they do to your dogs in their van - you're certainly not welcome to observe them!THEY ARE NOT ACCOUNTABLE! ALSO THE OWNERS SHOULD NOT BE ABLE TO REVIEW THEIR OWN BUSINESS-CHECK OUT 3 OF THE REVIEWS ON THIS SITE-DON101,BARB101 AND DON STONE--THOSE ARE BY THE OWNERS NOT ACTUAL USERS OF THEIR SERVICE AND SHOULD BE REMOVED!!
Cons: DO NOT RECOMMEND!!!!!!
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