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Best service in the world - wish I could give it ten stars - Review by citysearch c | Polo Lounge at the Beverly Hills Hotel

Polo Lounge at the Beverly Hills Hotel

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Best service in the world - wish I could give it ten stars 8/9/2008

Out of all the luxurious hotels I've stayed in, this is by far the best. The hotel staff are gracious, accommodating & not at ALL snobby. The rooms are impeccable, & while dining at the Polo Lounge I rubbed elbows with Jennifer Aniston & Vince Vaughan, back before the breakup, while they were still only a rumoured couple. I have also seen Danny Devito & Dan Akroyd having lunch together but of course would never approach them. Asking for an autograph, or sticking a camera in someone's face while they are trying to eat is beyond rude and thankfully the hotel would never tolerate that sort of behavior anyway. One thing I must mention is that during one of my stays at the BHH, I fell ill & had to go to the E.R., but my 4 year old was sleeping (it was midnight). Since the nanny service was closed, the manager sent her head of security to stay with him, at no extra cost, so that my little prince didn't have to be disturbed while I went to the E.R. I should say that I am extremely discriminating with whom I allow to babysit my child, but I have first hand knowledge of how well this hotel screens their employees, especially security. When I returned at 4 a.m. my child was still sleeping soundly & the television was turned off, the remote where I left it. The guard didn't turn on the t.v., or even a light, so as not to disturb him. I tried to tip him & the Manager but they both refused, saying that was not their way at he BHH to take advantage of a guests misfortune. Both were very kind & I certainly would never be extended this sort of kindness at a Holiday Inn or similar. I highly recommend this grand hotel to anyone hoping to experience old Hollywood style. The service is unparalleled, the decor stunning, & the food is . There isn't an amenity you can think of that they don't offer. Be sure not to miss the pool. Classical music plays softly when you dive under the water. Its not trendy (thank God) & reeks of old money. I prefer classy to trendy anyday. Pros: Stunning Ambience, Amazing Service, Celeb-sightings for the star-struck, Limo and delivery service Cons: Hard on the wallet more
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