Very professional, but not intimidating. The staff are friendly. I feel confident seeing any of the stylists who are available at the time I can come in. They are all good! I am growing out my hair (after a terrible experience somewhere else) and they have helped me through the nearly year-and-half process. I am very happy with the results. I am trying to be good and book every 6 weeks, otherwise, I can be tempted to cut my own hair. After I had the bad haircut, I was like hey! I could do a better job, snip snip! The staff have been very tactful and kind about correcting my mistakes! The owner, is always there (although, I've never had my hair cut by him) and he seems to be an encouraging presence to the other stylists. I usually book when I can take the afternoon, because I've had experiences at almost every salon (and doctor's office) I've ever gone to where I had to wait and wait, sometimes an hour (at London Influence, for instance), but the wait has always been reasonable here. If I come v. early, they have gotten me in 15 minutes early. The latest they've run is 25 minutes. I plan for that, because that how it generally goes at any busy salon. On sunny weekends, my husband and kids play in the water at Jamison Square (which is a block away) while waiting for me. We always enjoy that!
Pros: Well trained staff, nice atmosphere, good prices.
Cons: Parking in the Pearl, although I've always lucked out and found it nearby.
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