I came to Men's Wearhouse to rent a tux for a wedding along with the rest of the wedding party.(I think there were 10 of us) I was originally measured for my tux by a company other the the Men's Wearhouse but it was relayed to me that they couldn't guarantee a tux that fit unless I went to one of there locations for measurements. Hmm? When I arrived along with members of the wedding party the day before the event we discovered that none of the tux's fit. As a matter of fact the only thing that did fit were the shoes!! When this was discovered the young woman helping simply turned around and walked away without saying a word. She returned with a shirt that did fit and when I asked her for a vest that fit she did the same only this time she didn't come back, another gentleman came to me and remeasured me assuring me that I was indeed not the size I was originally told and that the size I needed was a special order and couldn't be delivered in time. No apology! When it came time to fix the pants this gentleman did the exact same thing as the young woman, leaving me standing there without any excuse me or explanation, definitely no sense of urgency. Another gentleman returned to tell me that the pant I needed was at another location and that he would personally pick them up himself the next morning and have them when they opened at 9:30am.(The wedding was at 1:00pm) I agreed to that, as I believed that it was the only option only to return the next day to hear him tell me that the pants were not there yet because they were late being delivered. So much for the, ""I'll pick them up personally"" B.S. And let's not forget that I still hadn't received an apology at this point. Finally after this gentleman received a WTF type questioning by the groom I was taken upstairs and were I was measured again and was handed a pair of altered and fitting pants ten minutes later. I, personally never received an apology or any explanation for this horrible cust serv. Janky!!
Pros: I eventually got a tux that fit.
Cons: To many to list, I actually ran out of room in my review to detail them.
more