We have eaten at Nonna Emilia's for quite awhile we always had good thick crust pizza until tonight! We got our pizza took a peice we could not bight it with our teeth, my husband immediatly picked up the pizza to look at the bottom to see if it was burnt, so we took a knife and for and had to saw a peice off.\r
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The waitress came by to ask how it was, I asked her if they changed the dough recipe"" she said no, she watched us try to cut our pizza and saw what trouble we were having, she said let me have them make you another so you can take home, I said we eat here quite often and it has never been like this, I also advised her it was not burnt but something was wrong, she came back 5 minutes later with the same pizza and said her manager said there was nothing wrong with it and handed us STEAK KNIVES, now come on!\r
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We got the bill the cashier asked how everything was and my husband explained to her what had happened she said oh when I eat the buffet and the pizza has been sitting out for a long time it will be like that!!! Then she said oh thats too bad it should not be like that and charged us.\r
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We did not want a full refund we did not even eat a whole 2 pieces out of the pizza but it would have been nice to have someone acknowledge there was something wrong or even given a coupon for next time.\r
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Too bad we will never eat there again, very bad customer service and management, cutting a piece of pizza with a steak knife!!!!1
Pros: Nice lights
Cons: Horrible management
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