For 20 years now I have driven many miles out of my way to visit Nielsen's Frozen Custard in Holladay, I love the product. However, on a number of occasions I have come to find the service and the facility unclean and the service slow and not very friendly. \r
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In the summer during evenings and nights you will find the wait to order around 20 minutes and more. Then you will wait that much time again for the order. During the day, particularly if you come around the first two hours of opening you will often find that they do not have product ready.\r
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Like today when I visited a bit after noon, driving 8 miles across the Salt Lake Valley (at 4 bucks a gallon gasoline) to get a few quarts and a cup of custard concrete (carmel cashew). I was the only person there (drive up) there was person out in front more interested in slowly putting on her apron. She stood there several minutes before yelling (window closed) be with you in a bit! Then a different person came to tell me the only thing they had was chocolate. \r
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I told this girl that I had driven across the valley and she did not seem to interested, she advised I come back later but could not tell me when they would be able to accomodate my order. I asked for a manager,the same person slowly putting on the apron, whom was even less intereted in me the devoted customer and claimed she worked there for 16 years and had never seen me before. She did not apologize or say come back later and I will give you a discount, she really acted as though she could not give a darn and told me she was very busy and I was keeping her from getting anything done.\r
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The manager did not seem to be educated and not refined in management or customers service would be a gross understatement. I think that there are many good products out there and I am pretty sure that I will find someplace else to spend my money. I am tired of their attitude of ""you should be kissing our feet for even thinking about making the custard"".
Pros: Custard is unique and tasty.
Cons: Poor service, management, facilities and cleanliness.
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